1. Pricing and payment method
a. Prices are given for services used on a unit application basis. The prices may be re-evaluated from time to time subject to contract. The effective price is deemed to be the one applicable at the time of application for DBS check or External ID Validation check.
b. Payment due by the Customer shall be made online by electronic payment by SagePay or sent by cheque/BACS and made payable to The Churches’ Agency for Safeguarding (CAS) upon receipt of invoice.
c. Payment is due by the Customer to the Service Provider within 14 days from the invoice date, except in the case of a particular written agreement. If the Customer fails to pay within this time and fails to contact the Service Provider, the latter shall be entitled to invoice interest in arrears.
d. In the event of termination of the contract, or of misconduct, during the contract, the Service Provider will have the right to invoice at the stage in progress, and to take legal action for damages.
2. Cancellation policy
a. Payment cancellation must be made through our CAS Customer Support Line on 0207 467 5216. Lines are open Monday to Friday 9.00 am to 5.00 pm. We reserve the right to process and charge in full for any disclosures unless we have received notice of cancellation before submission to the Disclosure and Barring Service (DBS).
b. Any payments made for applications that have been properly cancelled will be refunded within 4-7 working days.
c. Despite the above provision, the Customer is entitled to cancel a payment for services where fraudulent use has been made of a payment card by a person not acting, or to be treated as acting, as the Customer’s agent. If the Customer has already made a payment where the payment card has been so fraudulently used, then the Customer should approach the card issuer for a refund of payment.
d. The Service Provider reserves the right to terminate or restrict the Customer’s use of its service, for any breach of the terms of contract.
e. If the service is terminated as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.
a. The Customer or any other individual or legal person acting on its behalf, being a service user buying the service for its activities, shall be solely responsible for the use and interpretations made of the documents, information system and results obtained, and of the advice and acts it deduces thereof.
b. The Service Provider shall only be liable for (i) direct and (ii) for foreseeable pecuniary loss caused by the service or from a material breach of this agreement
c. In no event shall the Service Provider be liable for:
i. damages of any kind including without limitation, incidental or consequential damages (including but not limited to damages for loss of profits, business interruption and loss of programs or information) arising out of the use or inability to use the Service Provider’s website or any other related service or any information provided on the website or as part of the overall service
ii. any claim attributable to errors, omissions or other inaccuracies in the service or interpretations thereof.
d. All the information provided by the service has been obtained from sources believed to be reliable. The Service Provider does not warrant the accuracy, completeness, adequacy or reliability of such information, which cannot be guaranteed to be free from errors
e. All services the Service Provider offers may, upon prior notice to the Customer from time to time be modified by or substituted with similar services meeting with the needs of the Customer. The modification shall not lead to the liability of the Service Provider, provided that the Service Provider ensures that the substituted service is similar to the service initially contracted.
f. In the case where after investigation, it is acknowledged that that the services contain defects or is defective, the Service Provider undertakes to replace the defective service as far as the supplies allow and without indemnities of any kind including labour costs, delays or loss caused or any other reason.
4. Force majeure
The Service Provider shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of nature, fire, flood, accident, riot, war, government intervention, embargoes, strikers, labour difficulties, equipment failures, late delivery by suppliers or other difficulties which are beyond the control, and not the fault of the Service Provider.
5. Variations to the CAS-Member Service Level Agreement (SLA)
Any changes to an SLA will be negotiated between the parties and with at least 90 days notice of the intention to do so by either party. Once a variation has been agreed it will form an addendum to this SLA.
6. Termination of Agreement
Either party may terminate a SLA if one or the other (or both parties) after reasonable consultation is unable to meet the terms or undertakings agreed above. Depending on the membership status of the organisation, termination of this SLA will take effect at the expiry of a minimum of 90 calendar days notice for an associate member or 1 calendar year’s notice for a full member or within a notice timeframe agreed with the individual member denomination.
7. Fulfilment of DBS and other relevant Codes of Practice
a. Fulfil all aspects of the DBS’s Code of Practice in pursuance of this agreement.
b. Fulfil all aspects of the Data Protection Act 1998 in pursuance of this agreement by ensuring that all personal data is handled securely and shall not be kept for longer than is necessary. Data will be kept for historic purposes as agreed with the member.
A. Terms and Conditions for use of E-BULK (Online) Service
1. Online service terms and conditions
CAS is committed to protecting the privacy of users of our E-BULK (online) disclosure application service. Whenever the user supplies any personal information to our E-Bulk site we have legal obligations towards the user to handle their personal data safely. These obligations require us to do the following:
a. We will hold the user’s personal information on our systems for as long as needed to meet the service the user has requested, and remove it in the event that the purpose has been met. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998
b. We will provide a safe and secure experience for users of this site. We will ensure that the information you submit to us remains private, and is only used for the purposes set out below.
c. Process the user’s personal information only with the user’s knowledge. Only information that we actually need is collected and processed. The user’s personal information is only seen by those who need it to do their jobs. Personal information is retained only for as long as it is required.
d. Decisions affecting the user are made on the basis of reliable and up to date information. The user’s information is protected from unauthorised or accidental disclosure. Inaccurate or misleading data will be corrected as soon as possible. Procedures are in place for dealing promptly with any dispute.
e. All information requested is used solely for the purpose of producing a Disclosure and Barring Service certificate and is collected, stored and processed by CAS and the Disclosure and Barring Service in accordance with the Data Protection Act 1998. We will treat your personal information as confidential and we will not disclose it to any third party except:
o with your prior agreement;
o as necessary for providing our e-bulk online disclosure service to you; or
o as required by law.
f. Any organisation which uses the e-Bulk online application service is obliged to sign a service contract requiring them to: Abide by the Data Protection Act 1998, have a policy for secure storage, handling, use, retention and disposal of Disclosures and Disclosure Information. The e-Bulk solution we use is hosted within an ISO27001 data centre and all components of the service are protected by intrusion detection and intrusion prevention devices. Completed applications are fully encrypted and securely transferred to Disclosure and Barring Service using the e-Bulk Interface.
d. Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others.
e. The user has the right of access to any personal information processed by us. CAS is committed to providing the user with reasonable and practical access to their information to give him/her the opportunity to identify any inaccuracies. Where possible, if CAS is informed of the inaccuracy of any personal information, we will make appropriate corrections. The user can request the updating or amending of any information provided to CAS by contacting our Member Support Line on 0207 467 5216.
f. Note that the information we collect from the user depends on what activities the user is carrying out on our website, whether logged in or not and whether the user is making a payment.
Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others.
You have the right of access to any personal information processed by us. CAS is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if CAS is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to CAS by contacting our Customer Support Line on 0207 467 5216.
Information We Collect About You
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a payment.